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Customer Service

We’ve tried to make our Terms and Conditions are clear as possible. They are designed to ensure your online shopping experience is as easy and secure as possible. We’re sorry if they sound a bit formal. Take a deep breath and dive in

The Terms and Conditions apply to astonsoflondon.co.uk. If you have any questions relating to the Terms and Conditions, please contact Customer Services at customerservices@astonsoflondon.co.uk or on 0207 193 7390.

Shipping & Delivery

Delivery is subject to stock availability and credit card authorisation.  Please note that we do not despatch to PO Boxes or companies without the name of a person to whom the package is addressed. 

Items of high value and most of our towelling range will be sent via recorded delivery/carrier at no extra cost, but please note that a signature will be required on receipt of goods.

UK Delivery Costs
First Class or Courier                           £4.25

Second Class or Standard Parcel         FREE*
*please note that due to the weight of certain goods such as bathrobes and furniture, Aston’s of London may despatch the goods via courier, even if 2nd class delivery has been selected by the customer, in which case a signature will be required.


Purchases are despatched as soon as payment is cleared, usually within 24 hours (if in stock), EXCEPT for the personalised and engraved gifts where delivery might vary between 2 to 10 working days.

If you require a shorter delivery time on bespoke products please leave a note for us at the checkout point or email us at  customerservices@astonsoflondon.co.uk or contact us on 0207 193 7390

Next day delivery is also available on most of the items for a cost of £7.99, but the order should be confirmed with customer services before 11.30 am (especially if bespoke items are in question).

Product may be despatched separately, depending on the types of products being ordered

Shipping Outside the UK

Deliveries outside the UK will be despatched by Royal Mail International Services.  Your signature may be required upon delivery; we will advise you via email if this is the case. Postage will be calculated by weight and the World Zone of your chosen delivery address.
Please allow 7-14 working days from the date of despatch for your delivery to arrive.

For all other Terms and Conditions, see Shipping within the UK.

Returns and Refunds

We operate a 30 day ‘no quibble’ returns and refund policy for items despatched within the UK and 35 days for countries anywhere else. This applies to standard ‘off the shelf’ products. 
For bespoke/made to order/personalised orders we offer a fully refundable returns policy for manufacturing faults and errors.  Your postage costs will also be refunded if proof of postage is included in your Returns package.  
PLEASE NOTE, THAT REFUNDS WILL ONLY BE MADE IF GOODS ARE RETURNED IN THE SAME CONDITION AND PACKAGED AS DESPATCHED. So please take care when you return goods for a refund. 
Your statutory rights remain intact at all times.

Send your Returns to:
Aston’s of London
39 Coney Hill Road
West Wickham
BR4 9BU

Cancelling Your Order

You can normally cancel your order for any reason up to the point of despatch or point of manufacture for bespoke/handmade items. If you wish to cancel within this time, you will be refunded in full within 3 working days. In the event items have been despatched, please refer to the Returns and Refunds section.

Late/Non Arrival of Your Delivery

If your delivery is late or doesn’t arrive within the delivery timescale, please contact us at customerservices@astonsoflondon.co.uk. In the event of non-delivery, we can only despatch a replacement after 20 working days have elapsed. This is the timescale defined by Royal Mail that classifies a parcel as lost.